Simply Elegant Policies
Choose from the list below to view the policies of interest:
Catering Policies | Delivery Policies | Event Policies | Delivery Zones | Health & Safety
CATERING POLICY
Services
We manage all aspects of off site private and corporate Catering, Event Management and Wedding Planning.
Hours of Operation
We are open Monday through Friday from 7:30 am to 5:00 pm. Closed Saturday and Sunday except for special events.
Ordering
Food orders should be placed at least one business day prior to the meal delivery. Nonetheless, we will accept orders until 9:30 am on the day of delivery if we have the resources available. Same day or rush orders may be subject to a 25% surcharge.
Hot Food Orders
As hot food requires more preparation time, orders should be placed two business days in advance of the day of the event. Hot meals require 8 or more of the same item.
Minimum Orders
Cold meals require a minimum of $75.00 before tax and delivery.
Hot meals require 8 or more of the same item.
Order Changes
Volume increases to an order may be made up to 9:30 am the day of delivery. Reductions to an order are not possible the day of your event due to our production schedule.
Cancellations
All cancellations less than one business day in advance of delivery will be charged in full. We will deliver the food at the specified time unless requested otherwise by the client. Large parties will require more than one business day notice depending on the size of their event. Please refer to our cancellation policy regarding events.
DELIVERY POLICIES
Standard Corporate Breakfast, Lunch and Dinners
(Catering with disposables or simple rentals from 7:30 am to 5:00 pm)Delivery to one central company drop off point. This is either a special room outside the elevators, the servery, or the main reception desk.
Delivery Charges are based on the following criteria:
- Distance traveled
- The dollar value of the delivery
- Heavy load-ins
- Client special requirements
- Parking
- Loading dock availability
- Security
- Time of delivery
For specifics on our delivery zones please see the “Delivery Zones” policies category
EVENT COMPANY POLICIES
Event Delivery Charges ( catering, equipment and labour)
Delivery, set-up and strike
To Corporate Limits
1. Complete implementation of event including, delivery, set-up, break-down, development of menu and quotes, staffing and all internal office time required to ensure a seamless event.
Outside corporate limits
1. Complete implementation of event including, delivery, set-up, break-down, development of menu and quotes, staffing and all internal office time required to ensure a seamless event.
Plus:
2. $71.50 per hour + $0.55 per km on delivery or pick-up
3. After hours is $107.25 per hour + $0.55 per km on delivery or pick-up.
Note: We realize that sometimes conditions occur that require flexibility. We endeavor to help our clients when situations like this occur.
Payment
We accept Cash, Cheques, VISA and Master Card as a means for payment. We do not accept any charges above $1,500 using a credit card and will bill a 2.5% service fee if the client requires the use of a credit card.
Payment for Large Events Catering or Event Management
Booking for Catering or Event Management requires a 35% non-refundable retainer. We will require an estimate approval, creation of an invoice and contract with event deposit within 14 days. If this time expires there will be no obligations to hold the event day.
Upon execution of any agreement, the proceeding schedule will be in effect.
Payment Schedule
Securing an Event Day –First Payment– 35% retainer of the estimated total+ GST non-refundable retainer.
NOTE: We will secure the event day for 14 days. In this time the first payment and contract must be signed.
If not, the non-refundable retainer will be forfeited and the day no longer held.
Second Payment: 55% – 60 days prior to event
Third Payment: 10% – due within 14 working days after the event.
– Logistics and Special Condition requirements are to be finalized 14 working days prior to event
Closing Charges Adjustment: Payments or credits are made upon completion of event and payable within 14 days.
We require:
Final menu selection is made 30 days prior to event date
Logistics and Special Condition requirements are to be finalized 14 working days prior to event
Guest count and menu are finalized at the time of last payment 7 working days prior to event
NOTE: Any changes to your guest count that lower it may require a price re-evaluation
Cancellation
If the event is cancelled 60 days prior to date of delivery, 50% of contracted total amount will be charged including any charges securing staff in advance for the event. If cancellation occurs less than 14 days prior to the event, 100% of the contracted total amount will be charged.
Chargeable Staff Time
This may include the following:
- Travel time
- Set-up time, depending on the size of the event
- Dinner and busing services to the completion of dessert and coffee/tea service.
- Final clean up
Additional requests will be charged accordingly, we charge for a minimum of 4 hours labor.
Operational Service Fee
Complete implementation of event including, delivery, set-up, break-down, development of menu and quotes, staffing and all internal office time required to ensure a seamless event. This is not a gratuity nor do we pre-charge a gratuity.
Gratuity
If you are happy with your service and would like to add a gratuity, please pay the Manager or directly to Simply Elegant, the monies will then be dispersed to the appropriate staff.
Children Discounts
2 and under are Free
3 – 8 years receive 50% of cost of meal
Food Tasting
We offer complimentary tasting for two. We will bill you for the tasting but once you have signed our agreement with us we will deduct it of your invoice.
DELIVERY ZONES
Key clients and preferred buildings receive priority service & pricing.1. Zones 1 & 2 – Corporate Routes 1 & 2
a. Zone 1 – East Calgary
- includes (north of Memorial Drive to airport) and (36nd Street NE to Deerfoot Trail).
b. Zone 2 – Downtown East Section
- includes (north of 9th Avenue to Bow River) and (east of 5th Street SW to 6th Street SE).
- $10.00 for one way and nothing needs to be returned.
- $20.00 for two way if we need to go back to collect any equipment.
- $55.00 one way after hours.
- $38.50 set-up fee can be charged when food is setup, broken down, outside the central company drop off point, client not be in attendance or additional delivery difficulties such as lock off/security. This does not include the regular delivery fee for a drop-off or pick-up.
2. Zone 3 – Downtown West Section
- includes (north of 9th Avenue to Bow River) and (west of 5th Street SW to 10th Street SW).
- $12.50 for one way and nothing needs to be returned.
- $25.00 for two way if we need to go back to collect any equipment.
- $55.00 one way after hours.
- $38.50 set-up fee can be charged when food is setup, broken down, outside the central company drop off point, client not in attendance or additional delivery difficulties such as lock off/security. This does not include the regular delivery fee for a drop-off or pick-up.
3. Zone 4 – Based from our location to a 10 km radius
- $25.00 for one way and nothing needs to be returned.
- $50.00 for two way if we need to go back to collect any equipment.
- $55.00 one way after hours.
- $38.50 set-up fee can be charged when food is setup, broken down, outside the central company drop off point, client not in attendance or additional delivery difficulties such as lock off/security. This does not include the regular delivery fee for a drop-off or pick-up.
4. Zone 5 – Based from our location 10 to 25 Km radius, corporate limits
- $35.00 for one way and nothing needs to be returned.
- $70.00 for two way if we need to go back to collect any equipment.
- $71.50 one way after hours.
- $38.50 set-up fee can be charged when food is setup, broken down, outside the central company drop off point, client not in attendance or additional delivery difficulties such as lock off/security. This does not include the regular delivery fee for a drop-off or pick-up.
5. Zone 6 – Outside our 25 km corporate limit radius
- $71.50 per hour + $0.55 per km on delivery or pick-up.
- $143.00 for two way if we need to go back to collect any equipment.
- After hours $143.00 per hour + $0.55 per km on delivery or pick-up.
- $38.50 set-up fee can be charged when food is setup, broken down, outside the central company drop off point, client not in attendance or additional delivery difficulties such as lock off/security. This does not include the regular delivery fee for a drop-off or pick-up.
HEALTH & SAFETY POLICY
Simply Elegant is committed to responsible management practices that provide a healthy and safe workplace for our employees and clients, and that safeguard the public while protecting the environment in which we work.
Our commitment includes:
- Complying with established occupational health and safety regulations and environmental laws;
- Integrating health, safety and environmental considerations into the way we conduct our business;
- Management setting an example and providing leadership in health and safety, setting health and safety policies and procedures and providing training and adequate resources to perform the job safely;
- Employees at all levels being responsible and accountable for the company’s health and safety. Active participation by everyone at all times, and in every job is necessary for the health and safety excellence Simply Elegant expects.
Planning – Assess potential health and safety hazards related to company activities; eliminate, minimize or mitigate adverse effects of operations.
Responsibility – Utilize facilities in a safe and responsible manner. This shall include development of procedures that support health and safety.
Communication – Maintain regular communications with employees and other stakeholders on health and safety matters.
Training – Provide education and training to support public and employee health and safety.
Performance – Set measurable targets and improve performance through an effective health and safety management system.
By fulfilling our safety, responsibilities and continually improving our Health and Safety Management System we will all share the benefits of a safe, healthy, and injury-free workplace.